Shipping policy

Shipping Policy

Last updated: 9/2/2026

Thank you for shopping with ID3R Exotics! Please read this Shipping Policy carefully before placing an order, as it contains important information about preorder timelines, order processing, and delivery for our products.

 

 

1. Preorder Notice - Please Read Before Ordering

The following products are currently available for PREORDER only:

  • Supreme Terrestrial Tarantula Kit: 6-Gallon Acrylic Enclosure + Premium Habitat Kit Bundle

  • Large Terrestrial Acrylic Enclosure - 40x25x25cm - Dual Magnetic Sliding Doors & Removable Lid (Pre-Order)

By placing an order for any of the above items, you acknowledge and agree that:

  • You are purchasing a preorder item that is not yet in stock and ready to ship.

  • Your order will not ship immediately upon purchase.

  • Estimated shipping timeframes are provided below and are estimates, not guarantees.

  • Payment is collected in full at the time of order to reserve your item(s) in the current production/build batch.

If you are not comfortable with the timelines below, please contact us before ordering with any questions.

 

 

2. Estimated Processing & Shipping Time

All preorder items ship within 4 to 6 weeks from the date the order is placed.

  • This window covers manufacturing, quality control, and preparation of your enclosure for safe shipment.

  • Timeframes begin from the date of purchase, not the date of any restock or announcement.

  • If your order includes both in-stock and preorder items, the entire order will ship together once the preorder item is ready, unless you contact us to request a split shipment (additional shipping charges may apply for split shipments).

3. Order Updates & Communication

We will keep you informed throughout the preorder process:

  • You will receive an order confirmation email immediately after purchase.

  • We will send status updates if there are any changes to your estimated ship date.

  • You will receive a shipping confirmation email with tracking information once your order ships.

  • If your order is running past the 4-6 week window, we will proactively reach out with an updated timeline.

You can also contact us at any time for a status update -  see Section 8 for contact details.

4. Delays

Because our enclosures are custom-built to order, delays can occasionally occur due to factors such as material availability, production volume, quality control holds, or carrier disruptions. If your order is delayed beyond the estimated 4-6 week window, we will notify you with a revised timeframe. We appreciate your patience and are committed to transparent communication throughout the process.

5. Shipping Rates & Methods

  • Shipping costs are calculated at checkout based on your location, package weight/dimensions, and selected shipping method.

  • We currently ship via UPS/FedEx/USPS.

  • We currently ship within the United States only. International shipping is in development! *Join our newsletter or follow our social channels for updates on when international orders open. 

6. Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking number and carrier information. Please allow up to 24-48 hours for tracking information to update after you receive this email.

7. Shipping Address & Order Accuracy

  • Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

  • If you need to correct your shipping address, contact us as soon as possible after placing your order, we cannot guarantee changes once an order has been shipped.

  • We are not responsible for packages marked "delivered" by the carrier but reported missing by the customer; in these cases, we will assist by filing a claim with the carrier.

8. Damaged, Defective, or Lost Items

If your item arrives damaged or defective, or if your tracking shows a delivery issue, please contact us within 48 hours of delivery at sp@id3rexotics.com with your order number and photos of the item/packaging. We will work with you to resolve the issue via replacement, repair, or refund in accordance with our Refund Policy.

9. Order Cancellations

Because preorders reserve your spot in a production batch, cancellation requests must be submitted within 24 hours of purchase. Once your item is shipped, we will not be able to offer a cancellation, see our Refund Policy for full details.

10. Contact Us

Questions about your preorder or this Shipping Policy? Reach out any time:

Email: sp@id3rexotics.com 

Response time: We aim to respond within 24-48 hours.

 

 

This policy is subject to change. Any updates will be posted to this page with a revised "Last updated" date. Continued use of our site and services after changes are posted constitutes acceptance of the updated policy.